Wage & Job info: $22 - $24 per hour, Full-Time position.

We're expanding our portfolio with the stunning Hotel Katerina in the charming city of Chico, California!

Become a part of the Oxford Collection, a family-owned and operated company where growth meets opportunity. We’re on the lookout for dynamic, passionate individuals who are eager to join a company that’s on the rise. At Oxford, you’ll experience a warm, family-like atmosphere that truly sets us apart. We're not just passionate about hospitality; we’re committed to fostering growth within our organization.

We're looking for a dedicated Housekeeping Supervisor to be part of our opening team at Hotel Katerina. If you have a passion for hospitality and a commitment to excellence, we’d love to connect with you. At Oxford, we believe in building meaningful careers, offering competitive pay, and a comprehensive benefits package that includes medical, dental, vision, 401k/profit sharing, PTO, and property discounts.

With locations across Washington, Oregon, California, and Idaho, Oxford Collection stands out thanks to our most valuable asset: our exceptional, handpicked team. Our commitment to service and care shines through in every guest interaction. Ready to be part of something extraordinary? Join us today!

The primary responsibility of the Housekeeping Supervisor is to supervise and oversee the daily activities of the housekeeping staff to ensure that the standards of cleanliness and sanitizing of the hotel are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Housekeeping Operations & Quality Assurance (60%):

• Ensure standards of quality control and regularly scheduled cleaning programs (i.e., floor care, deep cleaning, changing shower curtains, etc.) are maintained
• Inspect public spaces and randomly selected rooms for quality
• Perform inspector position and spot check rooms to ensure that quality standards are met
• Perform housekeeping, laundry, and/or houseperson functions including deep cleaning whenever necessary
• Submit maintenance reports/requests to the Maintenance Department for any issues identified
• Assist in training new employees and providing continuous on-the-job training
• Assist with special requests and the issuance of supplies to staff, and log items into the Lost & Found log as needed
• Record lost and found articles and secure them in the proper area
• Coordinate frequently with maintenance, front desk and bistro staff to ensure smooth operations and guest satisfaction
• Assisting with implementation of company programs and supervise daily operations to comply with SOPs, maintain cleanliness ratings, and motivate team members
• Ensure all equipment and furnishings are kept in good operating order, reporting any maintenance issues immediately, prevent loss of revenue due to malfunction

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Leadership & Supervision (20%):

• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Provide exceptional customer service by ensuring every aspect of a guest’s stay meets expectations.
• Serve as a role model for Housekeeping staff and other employees.
• Supervise, train, and mentor housekeeping staff, offering guidance, resolving issues through open communication, and proactively presenting solutions to management.
• Assist in evaluating staff performance, reviewing time and attendance records, scheduling, and ensuring compliance with company policies, scheduled breaks, and overtime regulations.
• Attend daily and weekly staff meetings in the Manager’s absence.

Guest Relations (5%):

• Interact and acknowledge guests in a friendly and customer focused manner as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (5%):

• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Coordinate with front desk, maintenance staff and General Manager on things requiring attention
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of customers
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Time Management – Does most important, guest-related work first

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Housekeeping / cleaning services experience preferred
• 1+ years supervisory experience preferred
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to climb stairs both inside and outside in a variety of weather conditions

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently

• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)

The Oxford Collection of hotels is proud to be an Equal Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.